Refund policy

VeloTiligen accepts exchanges within 30 days of the date your order was delivered.

How to request an exchange: email contact@velotiligen.com with your order number, the item you want to exchange and the item you would like instead. We will reply with instructions for sending the item back.

Condition of the item: to be exchanged, an item must be unused, in the same condition you received it and in its original packaging.

Damaged or incorrect items: if your order arrives damaged or you receive the wrong item, email us with your order number and a photo so we can put it right.

Questions: contact@velotiligen.com

This policy is provided by Tiligen Group LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States.