Answers to the questions we hear most about ordering bike accessories from VeloTiligen. If yours is not here, email contact@velotiligen.com.
Shipping and delivery
Where do you ship?
We ship to addresses within the United States.
How long does delivery take?
Orders are delivered within 2 to 3 business days.
How much does shipping cost?
Shipping is free on orders of $60 or more. For orders under $60, the shipping charge is calculated and shown at checkout before you pay.
Exchanges: we accept exchanges within 30 days of the date your order was delivered. The item must be unused and in its original packaging. To start an exchange, email contact@velotiligen.com with your order number.
Orders and payment
How do I pay?
You pay on this website through a secure, encrypted checkout. The payment methods available for your order are shown at checkout.
Can I change or cancel my order?
Email us as soon as possible with your order number. If the order has not shipped yet, we will do our best to change or cancel it.
I have not received an order confirmation. What should I do?
Check your spam folder first. If it is not there, email us with the name and email address you used at checkout.
Products
Will an accessory fit my bike?
Each product page describes what the item is and what it is for. If you are unsure whether it suits your bike, email us before you order and we will help.
About the company
Who operates VeloTiligen?
VeloTiligen is owned and operated by Tiligen Group LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States.
How can I contact you?
Email contact@velotiligen.com or use the form on our Contact page.